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Digital Ops-Tech Centre
Articles

Always in the Loop – Stay Informed with Telepost

17 June 2025

Telepost is an in-house messaging platform built for the RSN that lets teams send targeted, personalised messages at scale. Get in touch to connect your team more effectively.

Black and white drawing of a woman holding a phone with paper planes flying up, above the word Telepost.

Effective communication is the backbone of a well-functioning organisation. In today’s fast-paced environment, teams need to stay updated quickly. Recognising this need, the Digital Ops-Tech Centre (DOTC) worked with the Republic of Singapore Navy (RSN) to develop Telepost - an innovative platform designed to modernise internal messaging.

Telepost, also known as RSNPost to the RSN internal tribe, offers a comprehensive solution, delivering targeted, personalised messages efficiently at scale. Developed in-house by DOTC through a successful Hackathon initiative, Telepost streamlines communication by enabling broadcasts, one-to-one messaging, and the real-time monitoring of message delivery statuses - all from an intuitive and user-friendly dashboard.

Large group in a bright office, many in black shirts, posing with thumbs up on a patterned rug.
Seven people pose at a demo booth with a monitor and Telepost poster on an easel.

Key Features of Telepost

User-Friendly Dashboard

  • Schedule & Automate Messages: Plan and blast out important reminders or updates, even when you're out of the office.

  • Monitor Delivery Status: At a glance, track the success and failure rates of your messaging efforts directly from the dashboard.

  • Generate Comprehensive Reports: Download detailed reports to identify undelivered messages and optimise future outreach.

Telepost campaigns dashboard listing six email campaigns with sent or scheduled status badges.
Telepost campaign completion screen showing 8 successes, 0 retriable errors, 1 non-retriable error, 9 total messages sent.

Personalised Messaging

Engage individuals directly through one-to-one chats, making communications more relevant and impactful.

Telepost web app showing a Format Message step with a draft message using Rank and Name placeholders.

Granular Audience Control

Effortlessly send messages across the entire organisation or target specific groups and individuals with precision.

Two phone screens show RSNPost bot chats: Navy Day 2025 event and a Promotion Ceremony 2025 invitation at Changi Naval Base.

Proven Effectiveness

The Naval Personnel Department leverages Telepost daily to send out thousands of personalised messages, ensuring timely and meaningful updates. This demonstrates the platform’s capability to handle high-volume, targeted communication, significantly improving engagement and responsiveness across the organisation.

Stay Informed, Stay Connected

Telepost transforms the way teams interact, fostering greater engagement, trust, and operational efficiency. By replacing one-size-fits-all messages with targeted, personal updates, organisations can significantly enhance internal cohesion and responsiveness.

Staying informed is simpler than ever with Telepost. For everything from routine updates to urgent alerts, your team stays connected and engaged, making communication smarter and more effective."

Connect your team like never before. Get in touch with us!

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